FAQ

Frequently Asked Questions

1. Where do you ship?
We ship across the EU, USA, and Canada! No matter where you are, cozy comfort is just a click away.

2. How long does shipping take?
Our delivery times are typically 14–20 days, and shipping is always free!

3. What materials are your blankets made from?
Our blankets are crafted from premium faux fleece, ensuring unmatched softness, warmth, and durability.

4. Do you offer returns or exchanges?
Yes, we offer a hassle-free 30-day return policy. If you're not satisfied with your blanket, simply contact us at thefleecevault@gmail.com to initiate a free return or exchange.

5. How do I care for my blanket?
For best results, machine wash your blanket on a gentle cycle with cold water and tumble dry on low heat. Avoid bleach and fabric softeners.

6. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor your delivery.

7. How can I contact customer support?
You can reach us at thefleecevault@gmail.com, and we’ll get back to you within 24–48 hours.